Products Terms & Conditions

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

We may require additional security details including faxed or e-mailed documentation and a landline number before goods are dispatched. We reserve the right to cancel a contract if this information is not sufficient.

Goods are not supplied on a trial basis.

All prices quoted are inclusive of VAT, unless otherwise stated.

Unless we are specifically asked about requirements or compatibility, we shall assume the customer is aware of what these are.

If we have to part ship an order, due to temporary stock shortage, subsequent part shipments will not carry a delivery charge. We will always try to let you know if an item is out of stock at the time when you place your order. If, however, you order new release items, we shall hold the order until all items are in stock unless you agree to pay an additional shipping charge.

Prices and promotional offers are subject to change without notice. All are subjject to availability.

Access, Master-card, Visa, Switch, Solo, Delta, American Express cards are accepted without surcharge, however we reserve the right to delivery only to the card holders billing address or any other address acceptable to the card issuer.
Your credit/debit card will be charged at the time of order in order to secure the goods.

Personal or business cheques are welcome but will need to be cleared before the goods are shipped. This takes up to 7 working days from when we receive the cheque. Banker's drafts and building society drafts are acceptable as well as postal orders. These will be cleared immediately. You may also transfer funds (or pay by cash) directly into our bank account, in which case goods will be shipped as soon as funds have cleared. Please speak to a sales representative to obtain details and procedures.

No property or title of the goods shall pass from Southwest lighting to the customer until payment has been received in full. The customer is responsible for the goods from the time of delivery and liability to insure the goods then rests with the customer.

All products (inc. special offers, upgrades, promotions and free gifts) are subject to availability.

All products are covered by manufacturer's warranty.

All shipments in transit from Southwest lighting are covered by carrier's insurance.

A signature will be required at time of receipt and goods cannot be left without such signature.

Claims for non-delivery, missing items or damage to goods in transit must be made as soon as possible.

'Dead on arrival' : Goods found to be faulty from new can be returned for replacement or refund. The customer must notify Southwest lighting as soon as possible.
Faulty goods will then be collected (within the UK only) by Southwest lighting's courier.
Failed deliveries due to customer (i.e customer not present or refused goods) which are returned to Southwest lighting are subject to £15 charge for return. If the same goods are requested to be re-delivered, re-delivery charge will apply.

Acceptable orders which have been placed and cleared* by 2.30pm weekdays will be shipped that day for expected delivery in Mainland UK during the next working day, (barring systems failure etc). If an order has not cleared in time, Southwest lighting will contact the customer to inform them of any delay.

Southwest lighting  regards 'cleared orders' as orders that have cleared funds and security checks.

All illustrations and product descriptions featured in our advertisements, web site or brochures are correct at the time of going to press or web pages going 'live'. Any changes to the products will be mentioned on the website or at the time of ordering by mail order.

The following terms apply to mail order consumers as defined in the Consumer Protection (Distance Selling) Regulations 2000 ("Regulations").

The consumer shall, subject to the terms set out in this Clause, have the right to cancel a Contract within 7 working days from the day after the date of delivery of the Goods by the Company to the consumer provided that he/she gives written notice of such cancellation.

A) If a consumer exercises his/her right to cancel a Contract, Sapphires shall, in accordance with the Regulations, reimburse any payment made by the consumer within 30 days from the day on which he/she gave such notice of cancellation, provided that the consumer shall not be entitled to a prepayment in the event that:

A1) he/she does not take reasonable care of the Goods either prior to cancellation of the Contract or, following cancellation, while the Goods remain in the possession of the consumer. For the purposes of this sub-clause A1, a consumer shall be deemed not to have taken reasonable care of the Goods if such Goods are not kept packed in their original box, with all accessories, manuals and cables and the internal or external packaging is defaced or damaged in any way; or

A2) the Goods are marked, damaged or not in the same condition in which they are sold.

The consumer is responsible for the cost of returning any unwanted items, or will responsible for the direct cost of collection of such items.

These terms and conditions do not affect your statutory rights.